Privacy Policy

Florence With Locals (“we”, “us”, or “our”) operates the Florence With Locals Community Forum at forum.florencewithlocals.com. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable EU privacy laws.

1. What Data We Collect

We collect the following categories of personal data:

• Account information: Email address, username, and password (hashed) when you create an account.
• Profile information: Full name, bio, location, website, and avatar photo that you voluntarily provide.
• Content: Threads, posts, photos, and other content you create on the forum.
• Usage data: Page views and basic analytics collected through Plausible Analytics (no personal data or cookies).

2. How We Use Your Data

• To provide and maintain the forum service
• To manage your account and enable forum participation
• To send essential notifications (replies, mentions)
• To moderate content and enforce community guidelines
• To improve the forum based on aggregated, anonymous analytics

3. Cookies

We use only essential cookies required for authentication and session management through Supabase. We do not use advertising or tracking cookies. Our analytics provider, Plausible, is completely cookie-free and does not track individual users. For more details, see our Cookie Policy.

4. Third-Party Services

We use the following third-party services that may process data:

• Supabase (EU region) — Database, authentication, and file storage
• Vercel — Website hosting and deployment
• Plausible Analytics — Privacy-friendly, GDPR-compliant web analytics (no personal data collected, no cookies)
• Resend — Transactional email delivery

5. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, your profile data is anonymized and your content is soft-deleted within 30 days. Backup copies may be retained for up to 90 days for disaster recovery purposes.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your data via Settings > Export Data.
• Right to rectification: Update your profile information at any time in Settings.
• Right to erasure: Delete your account and all associated data via Settings > Delete Account.
• Right to data portability: Export your data in a machine-readable JSON format.
• Right to object: Contact us to object to specific data processing activities.

7. Contact Information

For any privacy-related questions or to exercise your rights, please contact us at: privacy@florencewithlocals.com